Categories

Site Information

 Loading... Please wait...

Shipping & Returns

Delivery

48-hour-dispatch-instock-items.png

Whilst most items we sell are in stock and available for immediate dispatch you need to allow up to 10 working days for delivery. Made to Order Items are not available for immediate dispatch and delivery times vary between 2 and 18 weeks, Express orders may be available and surcharges will apply. You will receive an email notification after your purchase to advise of your scheduled delivery date. Please contact Customer Services if you require assistance before placing your order.

Shipping Charges

valentia-free-shipping.png

Please see the below our table of shipping charges:

DESTINATION                OPTIONS                ORDER  TYPE                                  DELIVERY TIMES                             COST                  THINGS TO REMEMBER                                                   
United Kingdom Standard In-stock items Order Value under £100.00 3-10 working days £6.99 Orders placed after 1pm will usually be dispatched the next working day.  THis service is not available for Saturday, Sunday or Bank Holiday deliveries
United Kingdom Standard In-stock items.  Order value over £100 3-10 working days FREE Same as above
United Kingdom Express All in-stock items Next working day £12.95 Orders placed over 1pm will be dispatched the next working day.  This service is not available for Saturday, Sunday or Bank Holiday deliveries.  If you are in Jersey, Guernsey & the channel islands, delivery will take an extra 2-5 working days.
           
  Times vary All special Made to order items Times Vary FREE Please allow 2-18 weeks for delivery.  You will receive an estimated delivery date once your order has been confirmed. You must contact customer services if your required date is 18 or less weeks from the date you intend to order.  Express orders may be available at a surcharge.
           

Returns & Cancellations

moneyback.png

We offer a no quibble 28 day returns policy for all items sold online. Please refer to our Full Terms of Business for our Full Returns Policy as some products we sell are exempt from our returns policy and have additional terms and conditions.

Happy To Help

valentia-customer-services.png

Our Customer Services Team are here to help with any aspect of your order. You can use our online chat feature when we are online, alternatively drop us an email and we aim to respond within 1 business day. You can also call the Team during our usual store opening times on 01323 845566.