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We are pleased to announce that the UK Government has allowed us to reopen for in-store appointments from Monday 12th April 2021.

Over the last few weeks during lock-down we have been preparing the Boutique to comply with the Government Regulations to allow us to reopen following the guidelines for best practice on managing the risk of COVID-19:

We fully understand that purchasing your wedding dress should be one of the most exciting and memorable days of your life that you may like to share the experience with your nearest and dearest. This is why we have now adapted our in-store appointments to allow for live conferencing so you can have all of your nearest and dearest interacting with you as if they were actually there. You will be contacted within 48 hours of your appointment if you would like to take advantage of this free service.

The new Government legislation will mean a big change in how we carry out appointments in-store, but we have to take all reasonable steps to manage the transmission risk to  comply with government guidelines. Our excellent customer service will be as good as ever and we would kindly just ask you to follow our new in-store guidelines:

  • The Boutique will no longer allow walk-in appointments, All appointments will be run on a strict appointment only basis and the Boutique will remain closed so that the public can not enter the premises. Only one appointment will be carried in-store at any one time.

  • Appointment availability will be reduced in order for us to be able to comply with the new legislation and will allow the staff to thoroughly clean and sanitise.

  • Temperature Check – For all fittings we will check your temperature on arrival at the studio. This is not intrusive and takes a matter of seconds. We will ensure all staff temperatures are also taken before every shift.

  • On arrival at the Boutique complimentary hand sanitiser is available for your convenience. The Boutique also has adequate hand washing facilities with electric hand dryer for your convenience.

  • Face Masks should be worn; clients can bring their own or purchase in-store on arrival.

  • Gloves will be provided and will need to be worn in-store throughout the appointment

  • Only 3 customers are permitted in the store at any one time a 2 meter social distancing rule is in place. 

  • Children Under the age of 16 are currently NOT permitted in-store

  • All products and surfaces will be steamed and cleaned with antibacterial disinfectant cleaner before and in-between every appointment

  • Staff have been advised to minimise physical contact and are regularly washing their hands throughout the day and will be wearing protective equipment throughout the appointment. 

  • A COVID-19 Screen has been installed at reception

  • We have an one page summary setting out our protocols for you to agree and accept prior to the appointment.

  • The Boutique will no longer accept payments by cash. All major credit/debit card payments are accepted and payment by BACS

  • We kindly request that clients do not attend their appointment should they feel unwell.  Any client displaying signs of temperature, cold or flu on arrival will be asked to reschedule.

The Boutique is open 7 days a week strictly by appointment at all times.  Times  vary throughout the week as we have found that working with our clients' busy schedules provides a better shopping experience.

Our online booking system is live and will show you the current availability.

 

Finally, we would like to thank you for your support during this difficult time. The need to support local small businesses, has never been more prevalent than now, and the team at Valentia really do appreciate it.

 

We look forward to welcoming you to the Boutique soon xx