In-Store Appointment COVID-19 Protocol Agreement...

Thank you for scheduling an Appointment at the Boutique...

BOUTIQUE TEMPORARY CLOSURE - NATIONAL LOCKDOWN 4TH JANUARY 2021 UNTIL TBC 

To ensure the Boutique complies with the Government Regulations to allow us to reopen the following guidelines for best practice on managing the risk of COVID-19 are as follows:

We fully understand that purchasing your wedding dress should be one of the most exciting and memorable days of your life that you may like to share the experience with your nearest and dearest. This is why we have now adapted our in-store appointments to allow for live conferencing so you can have all of your nearest and dearest interacting with you as if they were actually there. You will be contacted within 48 hours of your appointment if you would like to take advantage of this free service.

The new Government legislation will mean a big change in how we carry out appointments in-store, but we have to take all reasonable steps to manage the transmission risk to  comply with government guidelines.

 

Our excellent customer service will be as good as ever and we would kindly just ask you to follow and agree our new in-store guidelines: (You will need to electronically sign and submit the agreement form below)

  • The Boutique will no longer allow walk-in appointments, All appointments will be run on a strict appointment only basis and the Boutique will remain closed so that the public can not enter the premises. Only one appointment will be carried in-store at any one time.

  • Only one special guest allowed per appointment - video conferencing can be set up on request

  • Under 16's are not permitted during the government restrictions

  • Appointment availability will be reduced in order for us to be able to comply with the new legislation and will allow the staff to thoroughly clean and sanitise.

  • Temperature Check – For all fittings we will check your temperature on arrival at the studio. This is not intrusive and takes a matter of seconds. We will ensure all staff temperatures are also taken before every shift.

  • On arrival at the Boutique complimentary hand sanitiser is available for your convenience. The Boutique also has adequate hand washing facilities with electric hand dryer for your convenience.

  • Face Masks must be worn; clients can bring their own or purchase in-store on arrival.

  • Gloves will be provided and will need to be worn in-store throughout the appointment

  • All products and surfaces will be steamed and cleaned with antibacterial disinfectant cleaner before and in-between every appointment

  • Staff have been advised to minimise physical contact and are regularly washing their hands throughout the day and will be wearing protective equipment throughout the appointment. 

  • A COVID-19 Screen has been installed at reception

  • The Boutique will no longer accept payments by cash. All major credit/debit card payments are accepted and payment by BACS

  • We kindly request that clients do not attend their appointment should they feel unwell.  Any client displaying signs of temperature, cold or flu on arrival will be asked to reschedule.

The Boutique is open 7 days a week strictly by appointment at all times.  Times  vary throughout the week as we have found that working with our clients' busy schedules provides a better shopping experience.

Our online booking system is live and will show you the current availability.

 

Finally, we would like to thank you for your support during this difficult time. The need to support local small businesses, has never been more prevalent than now, and the team at Valentia really do appreciate it.

 

We look forward to welcoming you to the Boutique very soon xx

In-Store Appointment Protocol Agreement
By electronically signing this form you agree that you have read our in-store appointment protocol rules to help minimise the spread of COVID-19. Failure to sign this agreement may result in cancellation of your appointment. Please contact customer services on 0333 800 3494 if you have any questions relating to this agreement

Your Signature

About Us...

The Valentia Boutique is based in the heart of the Sussex countryside.  Offering an exquisite collection of bridal gowns using the highest quality laces, silks and satins. Beautiful Bridesmaid dresses & occasion wear.

We look forward to seeing you in-store where a warm and professional welcome awaits you.

BLUE LIGHT CARD AUTHORISED RETAILER VALE
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Get in Touch! ..

T: 0333 800 3494

M: 07842 544841

11a George Street 

Hailsham

East Sussex BN27 1AA

Website Content Copyright of Valentia 2012 - 2021 ©
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